Very disappointed with service lately. On my first visit, I purchased a puppy plan costing over $500. This is a great value for all of the services offered through it. However, customer service has been an issue. At my first appointment, I was told a note would go into the file, so my dog would only see the vet she had on that appointment. To date, I have seen 3 different vets. Also, due to having a puppy, various shots are needed to get her up to date and immunized. Appointments are made and then the receptionist is supposed to verify prior to the appointment. I often do not receive emails or calls verifying the appointments. When I do the information is wrong. For example, with her latest appointment, I was called Monday for a Wednesday appointment. When I got there, I was told there were no appointments because of a canine influenza clinic. I explained I received the verification call and couldn't return Thursday. The receptionists understood and went to speak with the manager. Bella, the manager, explained to me I would not have received a call on Tuesday for Wednesday and my dog was one day early for the booster shot she needed. I explained I received the call Monday and I couldn't come back Thursday. The manager then said, "well fine. We will give her the shot any ways." Then proceeded to take my dog in the back, give her a shot, and take blood. I did not receive any paperwork confirming what had been done. Never, have I had a vet take a dog from me and give a vaccine without me present.
The fact that there have been several issues with appointments and the fact the "manager" is rude is why I will not renew my plan again.
The veterinary staff is great! I don't know that any dog enjoys going to the vet. And its challenging when you have a spaztastic dog. But they always make your dog feel calm. Always calls to check up after any procedure or routine shots. Oh and they even have grooming and a shop for pet needs. I love it!
When I asked the receptionists for the manager's name, I was told it was Bella, the woman who took my dog, and there was no one above her to speak to regarding the incident.
All my dogs seem to enjoy it there. We only have the one dog now. But he goes right on back and is not stressed out when we pick him up.
My dog would like to say.... that this place is paws down the barking best. I love taking a ride in the car to come to daycare and play with all my friends. All my human friends I have here are the best too.
Amazing staff! They take great care of my pets and they love it there! It's convenient also having a vet nearby just in case.
Noah S Ark Veterinary Boarding Resort is a US Veterinary Care based in Millersville, Maryland. Noah S Ark Veterinary Boarding Resort is located at 8074 Veterans Hwy, Millersville, MD 21108, USA.
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