The Car Guys - Minor Damage
Brought my new Mustang GT350 here to get cleaned up and sealed. Fred (the owner) and his son Geoffrey were great. It was my first time at this shop. I was given a quick tour and a rundown of the services they provided. Fred informed me I could drop off my vehicle that day and offered to take me home since I lived close by. He didn't mention I would be charged an additional $25 for this kind gesture the next day, but I still appreciated the ride home.
I now worry and obsess less about my next ding, scratch or paint chip because I know that the fix is a phone call away. If you love your ride then you need to have the Car Guys take care of it!
We will be a customer for life!
My vehicle was ready the next day and looked amazing. Geoffrey certainly did a great job.
If you love your car and want it to look as good (or even better) as the day it was new then you need to put the Car Guys on your phone’s speed dial. They are car detail “craftsman.” They did such an extraordinary job on my old car that I brought my new, long awaited, 2017 BMW M2 to them straight from the dealer the day it arrived. The M not only looks as good as it was designed to, but with Fred and Geoffrey’s master touch it is now as protected from the elements (paint chips from pebbles, etc.) as is humanly and technologically possible.
Fred and his technicians treated me and my vehicles with 'kid gloves'! I trusted them with my 2003 Mitz Eclipse Spyder for several years. (when I finally found out about them) They could handle anything from a wash and shine to a full detail that included under the hood and trunk! Often, I would drop 'my baby' when flying out of town. Fred would get me to the airport and pick me up upon my return (for a small fee of course). The car was waiting for me shining like a jewel!.When I needed a new rag top, Fred connected me with pros who did an expert replacement. He had another expert perform paintless dent repair of door dings and a deer hoof dent. He did awesome and I couldn't even tell the dents were there! If there was any cleaning needed like my daughter's spill of barbecue sauce on the fabric seats of her SUV, the CarGuys got it looking new! I trusted them to micro seal the paint on my new SUV. Of course a nasty bird promptly crapped on the hood. It rained on my way home and....it blew right off! Fourteen months later, it still shines and repels wonderfully! I am now living in Florida and I can't find anyone to match the Car Guys! Give them a chance to show you what they can do. You won't be disappointed.
My husband took his vehicle here after his car was hit in our parking lot.
Their service was stupendous, they told us how to go about the claim and even managed to fix some extra little scratches that were on his Honda came out looking like it had just left the lot.!
The Car Guys took amazing car of my 2006 and 2017 Chevy Malibu. They were very professional, and exhibited outstanding customer service. They made each of my vehicles look better than they did they day the were driven off the dealership lot. I love their delivery service, it is very convenient. I will continue to use The Car Guys for all future needs for my vehicles.
After extensive research and our move from Baltimore we found The Car Guys.
Thank you very much for your amazing service, Aaron says hello!
Overall, I am pleased with their work; however, replacing the steering wheel will cost about $500, if I choose to go that route. That being said, I likely will not return here for that reason. But I have no doubt this business will continue to be a success because they do good work and have great customer service. It's disappointing that my new car was lightly damaged though, I would've loved to continue to bring my cars here and refer them to my friends, co-workers, and family.
The only reason they lost 2 stars was because on my way home I noticed a scratch on the leather portion of my steering wheel. Something I know I would've felt/noticed before dropping the vehicle off. It appears someone had something jagged in their hand (or maybe a sharp ring on their finger) and it slid across, tearing the leather a bit. I also noticed a small chip on the edge of the driver's door. This chip could only have gotten there by opening the door and hitting something. Since I'm still in the "honeymoon phase" with this car, there is no way I did that, and again, I would have noticed it beforehand.
I spoke to the owner a couple days later about these minor issues (not expecting any remedy, just to inform him). Fred heard me out and was sympathetic but insisted there was no way he or his team did either of the damages. He suggested the damages were there when I bought the car, I just didn't notice them. I disagree.
The Car Guys is a US Car Wash based in Millersville, Maryland. The Car Guys is located at 1518 Jabez Run, Millersville, MD 21108, USA.
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